Many times it happens, you logged in to sage 300 and may receive the error of licensing like “Your subscription license has expired for the following programs:” even if your licenses are valid. The meaning of this message is you can view the data in the program but to use any of their other features you must renew your subscription license.
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The license message will pop up in below format.
Sometimes you may get also an error that says “A problem occurred and a valid license for this product could not be found”. Even if your license are valid and you are unable to access some of the module.
The above licensing problem occurs in earlier versions of sage 300 i.e. till Sage 300 v2019. But with the release of Sage 300c V2020, Sage has updated their Entitlements Server. Also this will be work on all updated version of sage 300 v2018, V2019 and V2020.
Now we will discuss how can this issue be resolved?
- Go to System Information to see your version and product update.
- Go to Help / About Sage / System Information.
Here you will get the system product update. The most recent updates are
- V2018 PU6
- V2019 PU3
- V2020
Below are the steps which you need to follow to resolve the issue.
- If your system is not present with the most recent product update, then you will need to update the most recent version of product update of your sage 300 first.
- You need to back up your current license files and the Entitlements.xml file. From the System Information screen, note the Shared Data Directory. This is where the license files are stored.
Create a new folder and copy all the license files into it to store them as a backup.
- Then you need to update the System Manager serial number to the V2020 code. For that you need to follow below step.
Go to Help / Licenses / License Manager, on the License Information tab -> click on Change, enter your new System Manager V2020 Serial Number and then click on Refresh button to refresh the setting.
Note: – You can find your SM serial number on the Sage Customer Portal.
After completion of above steps you need to restart the Sage 300 and the expired message will no longer appear.
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Greytrix a globally recognized Premier Sage Gold Development Partner is a one stop solution provider for Sage ERP and Sage CRM needs. Being recognized and rewarded for multi-man years of experience, we bring complete end-to-end assistance for your technical consultations, product customizations, data migration, system integrations, third party add-on development and implementation expertise.
Greytrix offers unique GUMU
integrated solutions of Sage 300 with Sage CRM, Salesforce.com and Magento eCommerce along with Sage 300 Migration from Sage 50 US, Sage 50 CA, Sage PRO, QuickBooks, Sage Business Vision and Sage Business Works. We also offer best-in-class Sage 300 customization and development services and integration service for applications such as POS | WMS | Payroll | Shipping System | Business Intelligence | eCommerce for Sage 300 ERP and in Sage 300c development services we offer services such as upgrades of older codes and screens to new web screens, newer integrations using sdata and web services to Sage business partners, end users and Sage PSG worldwide. Greytrix offers over 20+ Sage 300 productivity enhancing utilities that we can help you with such as GreyMatrix, Document Attachment, Document Numbering, Auto-Bank Reconciliation, Purchase Approval System, Three way PO matching, Bill of Lading and VAT for Middle East.
For more details on Sage 300 and 300c Services, please contact us at accpac@greytrix.com. We will be glad to assist you.