Web Screens login error: “Error HRESULT E_FAIL has been returned from a call to COM component”

We have become familiar to the Sage 300 Cloud version of ERP. There are many aspects and functionalities that we come across in this version of Sage 300 ERP. But during all this process, there could be some concerns that we face sometimes while using the software. One such error that a system throws during the time of login could be as given below. The error “Error HRESULT E_FAIL has been returned from a call to COM component”!!

This error can occur due to following reasons.

1. Inaccessible Database.
2. Stopped SQL Services.
3. PORTAL database not available.
4. Desktop modules activated with incorrect versions.
5. NO Read & Write permission for user IUSR & IIS_IUSRS in folder ‘Online’ of Sage Application program folder.
6. ‘w3wp’ stuck process.

Lets check solutions with respect to above scenarios.

• Inaccessible of Database and Stopped SQL Service

Please follow some simple steps to fix this problem.

Step 1. Press Win+R and type “services.msc” and press Enter. Step 2. Find “SQL Server” and change  status from Stop to Start or Restart

Step 2. Make sure SQL Server service should be always in running mode.

Step 3. Login in to Sage 300 Web Screen

• PORTAL database not available

Step 1. Click and Configure ‘Portal’ in Database Setup.

Step 2. Restart IIS

Step 3. Login in Sage 300 Web Screen.

• Desktop modules activated with incorrect versions

Step 1. Log in to desktop version and make sure your modules are Activated or Upgrade with correct version.

Step 2. If found any version difference, please make it correct.

Step 3. Restart IIS

Step 4. Login in Sage 300 Web Screen

• NO Read & Write permission for user IUSR & IIS_IUSRS in folder ‘Online’ of Sage Application program folder.

Step 1. Add Read & Write permission for user IUSR & IIS_IUSRS in folder ‘Online’ of Sage Application program folder.

Step 2. Restart IIS

Step 3. Clear Cache of browser

Step 4. Login in Sage 300 Web Screen

• w3wp process gets stuck

Step 1. Go to Task Manager, Select Details tab and End Task ‘w3wp.exe’ (IIS worker process)

Step 2. Restart IIS

Step 3. Login in Sage 300 Web Screen

The post Web Screens login error: “Error HRESULT E_FAIL has been returned from a call to COM component” appeared first on Sage 300 ERP – Tips, Tricks and Components.